Chandigarh Municipal Corporation Lacks Complaint Records

Chandigarh : An audit report has revealed a concerning issue with the Chandigarh Municipal Corporation, highlighting that the corporation has failed to maintain records of complaints for the past two years. The report has raised serious concerns about the transparency and efficiency of the municipal administration in handling public grievances. The absence of a proper complaint register has made it impossible to determine the number of complaints received or the status of their resolution, leaving citizens without a clear picture of how their issues are being addressed.

According to the audit, the corporation has not maintained any documentation regarding complaints, making it difficult to track the progress of grievance redressal. The report pointed out that this gap in record-keeping is a significant flaw in the operational system of the Chandigarh Municipal Corporation. Without these essential records, there is no way to ascertain whether the complaints have been dealt with in a timely and effective manner. The report has called for immediate corrective measures to ensure that proper complaint records are maintained going forward.

This revelation has drawn sharp criticism from various sections of society, with citizens expressing their frustration over the lack of accountability in the civic administration. Many have pointed out that the absence of complaint records creates a lack of transparency, making it difficult for residents to follow up on unresolved issues. Furthermore, the failure to keep track of complaints may also be hindering the development of efficient solutions to recurring problems.

The municipal corporation’s inability to provide proper documentation for complaints over the past two years raises concerns about the overall governance and administrative functioning of the city. As Chandigarh continues to grow and its urban challenges evolve, it becomes even more crucial for the local administration to implement systematic and accountable processes to address the needs of the citizens.

The audit report calls for reforms within the corporation to improve the grievance redressal system and ensure that complaints are not only documented but also resolved in a timely manner. The report has also urged the authorities to take steps to create an organized database that will help track complaints, their resolution status, and any pending issues that need attention.